Preventing Automotive Aftermarket Part Damage

Challenge: Reduce damage to car radios during shipping and introduce retail-friendly packaging Action: Get new packaging approved thru Japan Results: Reduced breakage ratio by an estimated 40% A 2nd tier automotive partner for Honda needed help solving a problem of...

Solving Customer’s Breakage Challenges

Challenge: Casters on office chairs breaking during transit Action: Get to the manufacturing line Results: Improved damage ratio so successfully that the process is still in place after 10 years On a routine visit to check on service and delivery times, I was asked by...